When you first set up the account, the signatory is set as the point of contact for your company. The person who is assigned as the point of contact will get all correspondence from us regarding your account including copies of the letters that are sent to your employees. This is especially important for members of your staff who don't have an email address.

Can I change the point of contact?

Yes! First, make sure you have at least one other admin or signatory added to the account. There is a help article regarding this which can be accessed below:

You can then update your Point of Contact through the form below:

In the Contact field, select the relevant person and then press Update to save.

All new correspondence will be sent to this person going forward. 

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