Employee support and FAQs

For employees of companies who have engaged Smart Pension to help them provide a workplace pension

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21 articles in this collection
Written by Smart Pension Support and Therese Hanssen-James

Employee log in using an Email address

Accessing your online account for the first time if you received emails from Smart Pension
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Written by Smart Pension Support
Updated this week

Employee log in with letter from employer

Accessing your online account for the first time if you were handed a letter by your employer with temporary log on details
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Written by Smart Pension Support
Updated this week

Struggling to log into your account for the first time?

Help for employees receiving Activate Your Account emails
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Written by Smart Pension Support
Updated this week

What if I don't want a workplace pension?

Don't ignore messages from Smart Pension; here's why...
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Written by Smart Pension Support
Updated this week

How do I Opt Out?

I'm an employee who doesn't want to be in a workplace pension scheme
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Written by Smart Pension Support
Updated this week

Why Can't I Opt Out?

I want to Opt Out but I am not given the option to do this on my account.
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Written by Smart Pension Support
Updated this week

I've opted out, please refund my contribution(s)

...and other similar questions about your payroll deductions
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Written by Smart Pension Support
Updated this week

How do I opt-in/join the Scheme?

Opting-in/Joining the Scheme if not automatically enrolled
Written by Therese Hanssen-James
Updated over a week ago

I've left my job, what happens now?

What my employer should do and what are my options...
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Written by Smart Pension Support
Updated this week

Paying more into your pension

How to increase your regular contributions or make a one off contribution from your salary
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Written by Smart Pension Support
Updated this week

Why we need your personal email

Keep your contact details updated and use your personal email
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Written by Smart Pension Support
Updated this week

Retirement choices

What to think about when you reach 55 years of age...
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Written by Smart Pension Support
Updated this week

Pension Transfers

How to request one and what to expect
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Written by Smart Pension Support
Updated this week

Where can I see my contributions?

Where to view your historic or pending contributions in the portal.
Written by Therese Hanssen-James
Updated over a week ago

How do I cease my Membership?

How to cease your membership after the opt-out period ends?
Written by Therese Hanssen-James
Updated over a week ago

Annual Statements - FAQs

Have any questions about your statement - please read this
Written by Therese Hanssen-James
Updated over a week ago

Annual statements

When will I receive my pension statement and how?
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Written by Smart Pension Support
Updated this week

Pension Calculator / Pension Projections

How much is my pension likely to be worth in the future?
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Written by Smart Pension Support
Updated this week

Making a Complaint

How do I complain if I'm unhappy with the service I receive?
Written by Therese Hanssen-James
Updated over a week ago

Switching off Private Browsing Mode

Learn how to switch off private browsing mode on your device to access your account
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Written by Smart Pension Support
Updated this week

Contacting Employee Support

How do I contact Smart Pension Employee Support?
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Written by Smart Pension Support
Updated this week