Employee support and FAQs

For employees of companies who have engaged Smart Pension to help them provide a workplace pension

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20 articles in this collection
Written by Andrew Medhurst, Joanna Maynard, and Therese Hanssen-James and 1 other

Employee log in using an Email address

Accessing your online account for the first time if you received emails from Smart Pension
Written by Andrew Medhurst
Updated over a week ago

Employee log in with letter from employer

Accessing your online account for the first time if you were handed a letter by your employer with temporary log on details
Written by Andrew Medhurst
Updated over a week ago

What if I don't want a workplace pension?

Don't ignore messages from Smart Pension; here's why...
Written by Andrew Medhurst
Updated over a week ago

How do I Opt Out?

I'm an employee who doesn't want to be in a workplace pension scheme
Written by Andrew Medhurst
Updated over a week ago

Why Can't I Opt Out?

I want to Opt Out but I am not given the option to do this on my account.
Written by Joanna Maynard
Updated over a week ago

I've opted out, please refund my contribution(s)

...and other similar questions about your payroll deductions
Written by Andrew Medhurst
Updated over a week ago

How do I opt-in/join the Scheme?

Opting-in/Joining the Scheme if not automatically enrolled
Written by Therese Hanssen-James
Updated over a week ago

I've left my job, what happens now?

What to expect if you leave or cease employment...
Written by Andrew Medhurst
Updated over a week ago

Paying more into your pension

How to increase your regular contributions or make a one off contribution from your salary
Written by Therese Hanssen-James
Updated over a week ago

Why we need your personal email

Keep your contact details updated and use your personal email
Written by Andrew Medhurst
Updated over a week ago

Retirement choices

What to think about when you reach 55 years of age...
Written by Andrew Medhurst
Updated over a week ago

Pension Transfers

How to request one and what to expect
Written by Andrew Medhurst
Updated over a week ago

Where can I see my contributions?

Where to view your historic or pending contributions in the portal.
Written by Therese Hanssen-James
Updated over a week ago

How do I cease my Membership?

How to cease your membership after the opt-out period ends?
Written by Therese Hanssen-James
Updated over a week ago

Annual Statements - FAQs

Have any questions about your statement - please read this
Written by Therese Hanssen-James
Updated over a week ago

Annual statements

When will I receive my pension statement and how?
Written by Andrew Medhurst
Updated over a week ago

Pension Calculator / Pension Projections

How much is my pension likely to be worth in the future?
Written by Therese Hanssen-James
Updated over a week ago

Making a Complaint

How do I complain if I'm unhappy with the service I receive?
Written by Therese Hanssen-James
Updated over a week ago

Switching off Private Browsing Mode

Learn how to switch off private browsing mode on your device to access your account
Written by Joanna Maynard
Updated over a week ago

Contacting Employee Support

How do I contact Smart Pension Employee Support?
Written by Ieva Druskinyte
Updated over a week ago