Employee support and FAQs

For employees of companies who have engaged Smart Pension to help them provide a workplace pension

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20 articles in this collection
Written by Smart Pension Support

Help with your Smart Pension Amazon Alexa Skill

Advice on how to get the most from the Smart Pension Amazon Alexa Skill
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Written by Smart Pension Support
Updated yesterday

Employee log in using an Email address

Accessing your online account for the first time if you received emails from Smart Pension
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Written by Smart Pension Support
Updated over a week ago

Employee log in with letter from employer

Accessing your online account for the first time if you were provided a letter by your employer with temporary log in details
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Written by Smart Pension Support
Updated over a week ago

Struggling to log into your account for the first time?

Help for employees receiving Activate Your Account emails
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Written by Smart Pension Support
Updated over a week ago

What if I don't want a workplace pension?

Don't ignore messages from Smart Pension; here's why...
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Written by Smart Pension Support
Updated over a week ago

How do I Opt Out?

How to opt out of the scheme if you have been assessed as eligible and auto enrolled with us
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Written by Smart Pension Support
Updated over a week ago

Why Can't I Opt Out?

I want to Opt Out but I am not given the option to do this on my account.
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Written by Smart Pension Support
Updated over a week ago

I've opted out, please refund my contribution(s)

How refunds work when you have opted out of the scheme
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Written by Smart Pension Support
Updated over a week ago

How do I opt-in/join the scheme?

How to opt in/ join the scheme if you haven't been automatically enrolled
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Written by Smart Pension Support
Updated over a week ago

I've left my job, what happens now?

What my employer should do and what are my options...
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Written by Smart Pension Support
Updated over a week ago

Paying more into your pension

How to increase your regular contributions or make a one off contribution from your salary
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Written by Smart Pension Support
Updated over a week ago

Why we need your personal email

Why it's important to keep your details up to date and advisable to use your personal email address - not your work email
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Written by Smart Pension Support
Updated over a week ago

Retirement options

What to think about when you reach 55 years of age
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Written by Smart Pension Support
Updated over a week ago

Pension Transfers

How to request one and what to expect
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Written by Smart Pension Support
Updated over a week ago

Where can I see my contributions?

Where to view your historic or pending contributions in the portal.
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Written by Smart Pension Support
Updated over a week ago

How do I cease my membership?

How to cease your membership after your one month opt out period has ended
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Written by Smart Pension Support
Updated over a week ago

Pension Calculator / Pension Projections

How much is my pension likely to be worth in the future?
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Written by Smart Pension Support
Updated over a week ago

Switching off Private Browsing Mode

Learn how to switch off private browsing mode on your device to access your account
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Written by Smart Pension Support
Updated over a week ago

Making a Complaint

How to make a complaint if you are dissatisfied with the service you have received
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Written by Smart Pension Support
Updated over a week ago

Contacting Employee Support

How do I contact Smart Pension Employee Support?
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Written by Smart Pension Support
Updated over a week ago