Smart Pension is a low cost online platform and it is designed for members to manage all aspects of their workplace pension online via their member portal. We are able to provide a low-cost service due to the vast majority of employers and employees managing their pension requirements online.

If you have any questions about your pension or member portal (e.g. log-in, opt-out, cease membership, what happens when you leave your employment etc.) you will almost always find the answer you're looking for on the FAQ page so please do check this before contacting us.

If you don't find the answer you are looking for then you may contact the Employee Support team in a number of different ways:

  1. Online chat - click the small circle icon in the bottom right of most pages on our website and speak to a member of the team almost instantly from 9am to 5pm Monday to Friday. The team responding to your queries are real humans so will reply to queries as quickly as is possible however please be aware that we may need to look at your individual circumstances before giving you information or answering your queries.
  2. Email - (please state your name and your company name in the subject line).
  3. Telephone - Our number is 0333 666 2626 and our phone lines are open Monday to Friday 9am to 4:50pm. At busier times, there may not be anyone available to answer your call straight away and in these cases you will be asked to leave a voicemail, this is to save you waiting on hold for an indefinite amount of time and we would ask that you leave us a message with your full name, company name and contact number so that we can get back to you as soon as possible. Before you call please ensure you have your personal information to hand as you will be asked your full name, your date of birth, home address, national insurance number and the name of the company/individual you work for.

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