Smart Pension is a low cost online platform and it is designed for members to manage all aspects of their workplace pension online via their member portal. We are able to provide a low-cost service only if the vast majority of employers and employees manage their pension requirements online.
If you have any questions about your pension or member portal (e.g. log-in, opt-out, cease membership, what happens when you leave your employer etc.) we are confident you will find the answers on our FAQ page.
So, before you get in contact, please have a look at our Employee Support page.
If you don't find the answer you are looking for then you may contact the Employee Support team in a number of different ways:
1. Online chat, from 9am to 5pm Monday to Friday;
2. By Email to firstname.lastname@example.org (please state your name and your company name in the subject line);
3. Telephone (we provide a limited telephone support between 11am - 2pm from Monday to Friday to deal with issues like logging on, or those few employees with no access to the internet). Outside of these hours you can leave a voicemail (please state your full name, employer name and the reason for your call) but email is preferred and you will get a quicker response.
Our number is 0333 666 2626.