You log in to your account for the first time by clicking on the large green button in the first email you received from us i.e. the one with a subject line similar to:
"Fred, Joe Bloggs Ltd has set up your workplace pension account!"
If this link doesn't work and you're trying to log in using a mobile device (e.g. iPad or iPhone) please check you aren't in Private Browsing Mode. How to tell and, if you are, how switch it off (read this)...then try again.
If the email link is not working or you've lost the activate email?
Each company workplace pension scheme has a unique account name and log in page for employees. To find out yours, go to the following link and input your email address and click the blue Find button:
You should receive an email within a few minutes with the link to the employee log in page for your employer**.
** there may be more than one link if you are also an employer or adviser using the same email address or have another workplace pension scheme with a different employer.
If you don't receive an email check your junk/spam folder.
What if I haven't got a password (or have forgotten it)?
If you haven't logged in previously you will be prompted to create a password on your first log in. It's easy to generate a password reset at any time (even if you've never logged on before).
Just click on the Forgotten/set your password? link in the bottom right hand corner of the log in page (see below):