Sometimes employees will be set up on the account by their employers (or persons responsible for managing the Smart Pension scheme) without an email address. This may be because they don't have an email address, don't wish to use it or this simply was not provided when other details were. When employees do not have an email address on the Smart Pension account, it is the employer's responsibility to print out all their correspondence and ensure they receive this in a timely manner.

If you have been given a letter by your employer with temporary log in details, it  should look similar to the below:

  • You would first go to the login page.
  • You'll be asked for for an email/ user ID and password, this is where you would enter your employee ID and temporary password (case sensitive) then click 'sign in'.
  • You will then see the following page prompting you to provide an email address and create a password:

Please make a mental note of the password that you create. You don't need to use upper and lower case letters, however, when you come to log in again in future you will need to enter the password exactly as it was written.

What if I don't have an email address?

If you don't have an email address, we would strongly recommend that you set one up as you will need this to access your online portal more easily and to receive important correspondence from us.

If you wish to log into your account simply to opt out of your workplace pension and cannot access your account for whatever reason, you can contact our employee support team on 03336 662 626.

When you sign out of your account it might be a good idea to bookmark the login page for future reference.  

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