Some employees are set up by their employers (or advisers) without an email address. This is how you start to manage your pension online.
The letter you have been handed will have account details that look something like this:
Go to the login page and input your employee ID and your temporary password (case sensitive). You will then see the following page prompting you to provide an email address and create a password:
When you sign out of your account it might be a good idea to bookmark the log in page for future reference.
I haven't got an email address!!
If you don't have an email, then please set one up as you will need this to access your online portal. Alternatively, you can use the email of a trusted relative (e.g. your husband or wife, son or daughter) as we will contact you by email about annual statements etc.
If you wish to log into your account simply to Opt Out of your workplace pension and can't or won't provide an email address then please contact our Employee Support team for help:
Tel: 0333 666 2626 between 11am and 2pm Monday to Friday. Outside of these times you may leave a message requesting an Opt Out form to be emailed to your employer (or a trusted relative) for you to complete and return to us.