When and what?

In January 2017, Smart Pension distributed statements to active and deferred members of the Autoenrolment.co.uk Master Trust (AEMT) scheme for the year ending 30 June 2016.

How?

Statements have been posted to member portals via a message and we have:

  1. Emailed the member directly (where we have their email address); or
  2. Asked employers to advise their employees of the statement (where we don't)**

All members have to log into their member portal and view their messages to see their statement. 

** We have emailed an employer's Point of Contact asking them to advise employees without emails of the arrival of their annual statements.

Accessing your member portal

Members who have been emailed directly about their statement may have not accessed their portal previously.  If you are struggling to log in please go to this link and find the account name (unique employer ID) associated with your email address, using password reset if necessary. 

Some deferred members have been contacted in different ways 

Deferred members for whom we do not have an email address  

We have posted an annual statement to these members.  In order to ensure such members are fully informed of their pensions going forward we invite any members receiving a statement by post to email us on statements@smartpension.co.uk with the following details:

  • Full name and Date of Birth
  • Name of previous employer and reference on statement

Haven't received your Smart Pension annual statement?

Please note you will only receive a statement if you were contributing to the scheme before 30 June 2016.

If you think you should have received a statement, but didn't, it may be because you've changed email or moved house and our records are incomplete or out of date.  Please email us on statements@smartpension.co.uk and provide:

  • Full name and Date of Birth
  • Name of previous employer and reference on statement

Something wrong with your annual statement?

Please email us on statements@smartpension.co.uk providing the reference number, your Full name and Date of Birth and Name of previous employer plus any concerns you have.

Did this answer your question?