When you have calculated your pension contributions, these sums are deducted from your bank account via direct debit. You need to set up a direct debit to allow this to happen. 

This is a secure service; we will never store your bank details. Your total pension contributions for each pay period are debited from your bank account on the 7th of each month. This means if you pay monthly and your pay date is the end of the month, your total contributions will be deducted on the 7th of the following month. If you pay weekly we wait until the 7th and add up all contributions for that period and deduct them in one go. 

There are 2 additional payment dates of the 17th and 27th. These dates will only collect the following:

  1. Retry failed payments with pay period end dates on or before the 5th of the current month
  2. collect employee contributions whose opt out period has ended between the 6th - 15th of the current month

Please see http://support.autoenrolment.co.uk/contribution-and-payroll/how-we-take-payment-of-your-contributions for further details on taking payments.


You can also view your transactions and download a copy of the invoice for your own records.

Setting up your Direct Debit

Use the instructions below to set up Direct Debit to pay your company contributions.

1 - Sign in to your account and select the 'Menu' icon in the top right-hand corner. Select 'Company Details' from the drop-down box and then click on the 'Billing' page.

2 - Select Add new mandate

3 - Fill in your payment details

Clicking on Add new mandate will redirect you to a secure service where you can fill in your payment details (as seen below).


Press the green Set up Direct Debit button and then Confirm to finish setting up your Direct Debit.

We only accept payments via Direct Debit, from bank accounts based in the UK and denominated in Pounds Sterling (GBP). We cannot accept payments for pension contributions via BACS or in currencies other than GBP.

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