The company account name is a reference for your company and is the same for everyone within your company (signatories, admins and employees). It is the first identifier requested when logging in. It also forms the first part of the website URL once you are logged into the account.

The picture below uses an example business called Fish and Chips. The account name is automatically generated based on the company name when the company is created on Smart Pension - it puts all letters into lowercase and replaces any spaces or symbols with hyphens (the ones that look like minus symbols). So if the company name is Fish and Chips, the account name would be fish-and-chips. However, this can be updated  to remove the hyphens or enter something else entirely (instructions below).

The business name is automatically added to the beginning of the website address when the account is created. People who work for this business can access their pension scheme online by visiting this address in their browser and signing in.

We send an email to all employees and administrators of the account with the exact website address that they need to view their account (so remember if you change the account name you will need to inform everyone within the company).

If you are a signatory or admin for the account, you can update the company account name by going to Menu and selecting Company Details, then clicking Company Details again. You can change the name in the 'Company account name' field and then press the blue update button at the bottom of the form to save this change.

Once you have changed the account name you will be redirected to your new website address with the new account name at the beginning of the URL.

What happens to old account names?

We remember all of your previous account names so if you change it after an email has gone to employees, links in your old emails will still work. We just redirect the old links to the latest account name.

Useful links
I know my account name, where do I sign in?

How do I find my account name?

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