Employee support and FAQs

For employees of companies who have engaged Smart Pension to help them provide a workplace pension

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21 articles in this collection
Written by Smart Pension Employee Support and Smart Pension Support

Welcome to Smart - your scheme booklet

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Written by Smart Pension Employee Support
Updated over a week ago

Help with your Smart Pension Amazon Alexa Skill

Advice on how to get the most from the Smart Pension Amazon Alexa Skill
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Written by Smart Pension Support
Updated over a week ago

Employee log in using an email address

Accessing your online account for the first time if you received emails from Smart Pension
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Written by Smart Pension Support
Updated over a week ago

Employee log in with a letter from employer

Accessing your online account for the first time if you were provided a letter by your employer with temporary log in details
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Written by Smart Pension Support
Updated over a week ago

Struggling to log into your account for the first time?

Help for employees receiving Activate Your Account emails
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Written by Smart Pension Support
Updated over a week ago

What if I don't want a workplace pension?

Don't ignore messages from Smart Pension; here's why...
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Written by Smart Pension Support
Updated over a week ago

How do I opt out?

How to opt out of the scheme if you have been assessed as eligible and auto enrolled with us
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Written by Smart Pension Support
Updated over a week ago

Why am I unable to opt out?

I want to Opt Out but I am not given the option to do this on my account.
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Written by Smart Pension Support
Updated over a week ago

Now I've opted out, how are my contribution(s) refunded?

How refunds work when you have opted out of the scheme
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Written by Smart Pension Support
Updated over a week ago

How do I join the scheme (opt in)?

How to opt in/ join the scheme if you haven't been automatically enrolled
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Written by Smart Pension Support
Updated over a week ago

I've left my job, what happens now?

What my employer should do and what are my options...
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Written by Smart Pension Support
Updated over a week ago

How to pay more into your pension

How to increase your regular contributions or make a one off contribution from your salary
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Written by Smart Pension Support
Updated over a week ago

Why we need your personal email

Why it's important to keep your details up to date and advisable to use your personal email address - not your work email
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Written by Smart Pension Support
Updated over a week ago

Retirement options

What to think about when you reach 55 years of age
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Written by Smart Pension Support
Updated over a week ago

Pension Transfers

How to request one and what to expect
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Written by Smart Pension Support
Updated over a week ago

Where can I see my contributions?

Where to view your historic or pending contributions in the portal.
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Written by Smart Pension Support
Updated over a week ago

How do I cease my membership?

How to cease your membership after your one month opt out period has ended
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Written by Smart Pension Support
Updated over a week ago

Pension Calculator / Pension Projections

How much is my pension likely to be worth in the future?
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Written by Smart Pension Support
Updated over a week ago

Switching off Private Browsing Mode

Learn how to switch off private browsing mode on your device to access your account
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Written by Smart Pension Support
Updated over a week ago

Making a complaint

How to make a complaint if you are dissatisfied with the service you have received
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Written by Smart Pension Support
Updated over a week ago

Contacting Employee Support

How do I contact Smart Pension Employee Support?
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Written by Smart Pension Support
Updated over a week ago