Instructions on how to opt out are available here. If you have tried these and are not given the option to opt out, it could be due to one of the following reasons: 

1. You have not yet been assessed on the account by your employer

If you see either of these two messages then you have not been assessed and cannot Opt Out yet.

What is Assessment?
Before you are enrolled into the pension scheme, your employer needs to assess your eligibility by providing us with payroll information. You are assessed using many factors including your age, how much you earn and when you get paid (weekly, monthly, etc.). For more information on assessment please click here.

Once you have been assessed we will send a letter to your online account which will tell you whether you have been auto-enrolled or not. Please read all messages in your inbox. Once you have been enrolled, you will be able to opt out. 

2. You have not been enrolled into the scheme.

If when your employer assesses you on the account, you are not eligible for auto-enrolment you don't need to Opt Out but you can choose to Opt In.

3. You have missed your 1 month Opt Out window

If you have missed your 1 month Opt Out window, you will not be able to Opt Out but you will be able to cease membership of the scheme. Please click here for more information about what this means.

If you are still unsure why you are unable to Opt Out, please contact us at or click the round chat icon at the bottom right-hand corner of the screen to start a live chat with one our employee support team.

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