Once your employer has created a Smart Pension account for you, you'll receive an email or letter asking you to sign in for the first time so we can activate it.
Signing in with an activation email
If your employer gives us your email address, we'll send you an email asking you to activate your account.
To activate your account, click the Click here to activate your account button in the email. You'll go to a page where you can create a new password.
Once you've created your password, you'll be taken to your dashboard. You can sign in at any time with your account name, email address and new password.
Signing in with a letter from your employer
If your employer doesn’t give us your email address when they set up your account, they’re responsible for providing you with temporary account details like these
To sign in with your temporary account details:
- Go to the login page provided on your letter
- Enter your employee ID in the email/username field, and your temporary password in the password field
- Click the Sign in button.
You'll see the following page, where you can add an email address and create a password. You'll use these new details to sign in in future.
I don't have an email address
We need you to provide an email address so you can access your online portal. We will only use it to send you important information about your pension. If you don't currently have an email address, you can set one up using a free provider, such as Gmail or Outlook.
If you want to opt out of your workplace pension without activating your account, please contact our customer support team on 0333 666 2626.
I haven't received my sign in details
Contact your employer to check if you're enrolled. If they have enrolled you with an email address, you can contact us to find out your sign in details. If they didn't, they will need to resend you a letter with your sign in details.