Once your employer has created a Smart Pension account for you, you'll receive an email or letter asking you to sign in for the first time so we can activate it.

Signing in with an activation email

If your employer gives us your email address, we'll send you an email asking you to activate your account.

To activate your account, click the Click here to activate your account button in the email. You will then be prompted to enter your date of birth.

Once you've entered this you'll go to a page where you can create a new password.

Once you've created your password, you'll be taken to your Smart Pension Dashboard. You can sign in at any time with your email address and new password.

Signing in with a letter from your employer

If your employer doesn’t give us your email address when they set up your account, they’re responsible for providing you with temporary account details like these:

These sign in details will be provided to you on your welcome letter.

To sign in with your temporary account details:

  1. Go to the sign in page provided in your letter

  2. Enter your employee ID in the email/username field, and your temporary password in the password field

  3. Click the Sign in button.

You will then be prompted to enter your date of birth.

Once you've entered this, you'll then see the following page, where you can add an email address and create a password. You'll use these new details to sign in, in the future.

I don't have an email address

We need you to provide an email address so you can access your online account. We will only use it to send you important information about your pension. If you don't currently have an email address, you can set one up using a free provider, such as Gmail or Outlook.

Alternatively, if you’ve got an email address and/or user name, but have forgotten them, you need to contact your employer or the manager of the pension scheme you’re trying to access.

I haven't received my sign in details

If your account was set up without an email address, your employer will print a letter with an Employee ID and a temporary password for you. You can use the Employee ID in the email address field for the first time that you sign in. You will then be asked to provide an email address to sign in within the future.

If you’re no longer working for your employer, please call us on 0333 666 2626, or through our contact us form.

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