If you haven't signed in to Smart Pension before, head to our webpage to find out how to sign in for the first time and activate your account.
To sign in once you've activated your account, you'll need:
your username (this is usually your email address)
Employee sign in - single account
An employee with a single account is required to input their email address and password to log in successfully.
Employee sign in - Multiple accounts
For an employee with multiple accounts to sign in successfully, they're required to input their:
workplace account name
My account was set up without my email address
You can find out more information through our signing in webpage.
I can't remember my email address
You can fill in our contact form, or refer to your employer, to find out what email address you're using for your Smart Pension account.
I can't remember my password
Just click Forgot your password and follow the instructions. You'll receive an email to the email address registered to your Smart Pension account with a link to reset your password. Don't forget to check your junk/spam folder if it doesn't appear in your inbox.
I haven't received my sign in details
If your account was set up without an email address, your employer will print a letter with an Employee ID and a temporary password for you. You can use the Employee ID in the email address field for the first time that you sign in. You will then be asked to provide an email address to sign in with in future.
If you’re no longer working for your employer, please call us on 0333 666 2626, or through our contact us form.