When you upload your PAPDIS file and something isn't quite right, we'll let you know the errors we've encountered.
Here you'll find the three most common error messages and how to fix them.
Company contains employees without external ID
This means you have employees in your Smart Pension account without an external ID assigned to them.
Check the list of employees in your Smart Pension account and make sure each one has been assigned an external ID. This is usually your payroll reference for them.
Once you've filled in the blanks, make sure you update your PAPDIS file to reflect any changes. You can then upload the file again.
Group: [facet minLength] The value has a length of 0; this underruns the allowed minimum length of 1.Group: is not a valid value of the type AlphaNumericSymbolsString40Type
This means there is missing information from column D in your file (the Group column).
Add a group name for each record to the column. If you don't use groups or don't have a name for a group, you need to put the word default in the column, in all lower case.
Once you've filled in the blanks, you can upload the same PAPDIS file again.
EmployerId: [facet minLength] The value has a length of 0; this underruns the allowed minimum length of 1.EmployerId: is not a valid value of the type AlphaNumericSymbolsString40Type.
Company [company name] not found. The company specified in the papdis file does not exist.
Unauthorized to create imports.The current customer is not authorized to create imports.
These errors mean that column C of your file (the EmployerId column) is either missing a Company ID, or has an invalid or incorrect Company ID.
To fix any of these errors, make sure you have the correct Company ID entered in column C. To find your Company ID, head to your account dashboard and scroll down to the Scheme Details section.
Once you've updated Column C, you can upload the PAPDIS file again.