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I can't remember my email address or username
I can't remember my email address or username

What to do if you've forgotten your email address

Written by Smart Pension Support
Updated over a week ago

If you've forgotten which email address or username you use to sign in, you need to contact your employer or the manager of the pension scheme you're trying to access.
If your account was set up without an email address your employer will print a letter with a Member ID and a temporary password for you. You can use the Member ID in the email address/username field the first time that you sign in. You will then be asked to provide an email address to sign in with in future.
If you're no longer working for your employer, please call us on 0333 666 2626.

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