Employee support | Smart Pension Support

Signing in to your account

How do I sign in?

How to sign in to your Smart Pension account when you're an employee

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Written by Smart Pension Support
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Signing in to your account for the first time

How to activate your account and sign in to Smart Pension for the first time

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Written by Smart Pension Support
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I can't remember my account name

You need your account name to sign in to your Smart Pension account. Here's where you can find it

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Written by Smart Pension Support
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About your pension

Your retirement income calculator

Frequently asked questions about the retirement income calculator

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Written by Smart Pension Support
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Your 2019 annual pension statement

Frequently asked questions about the 2019 annual pension statement.

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Can I choose where my pension savings are invested?

How to manage your investments with Smart Pension.

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How much will my pension be worth when I retire?

Get an idea of what your retirement income might be.

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Written by Smart Pension Support
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What happens if I pass away before I retire?

About your expression of wish, and how we deal with your pension in the event of your death

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Written by Smart Pension Support
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Accessing your pension savings

How you could use your pension savings to receive a retirement income when you reach 55 years old

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Our member guide

This guide for all scheme members who'd like to learn to more about their pension savings

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Written by Smart Pension Support
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Your contributions

Boost your pension savings by making a one-off pension contribution

Information in this article has been prepared to reflect the relevant legislation and the general procedures in place as at November 2021.

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Written by Smart Pension Support
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Change how much you pay into your pension

Increase or decrease your contribution percentage, or make a one-off payment to your pension

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Written by Smart Pension Support
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Where can I see contributions to my pension?

See what has been and will be paid into your pension pot

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Written by Smart Pension Support
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Opting in or out

Help guide on P45’s

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Why was I automatically enrolled into a workplace pension?

Why you were automatically enrolled, and what to consider if you're thinking about opting out of the scheme

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Written by Smart Pension Support
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How to join your pension scheme

How to opt in to or rejoin a Smart Pension scheme

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Leaving your pension scheme if you've been automatically enrolled

How to opt out or cease membership of the scheme, and what happens when you do.

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Written by Smart Pension Support
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Leaving your job

What happens to your Smart Pension savings if you leave your job

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Now I've opted out, how are my contributions refunded?

How refunds work when you opt out of the scheme

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Written by Smart Pension Support
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Moving your pension from another provider to Smart Pension

How to transfer a pension to us, and what to expect when you do

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Written by Smart Pension Support
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Moving your pension from Smart Pension to another provider

How to transfer a pension out of Smart Pension, and what to expect when you do

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Written by Smart Pension Support
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Help with Smart Pension

Edit your details

Change your password and your personal information

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Letters and communications

Learn how to read your inbox

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Using the Smart Pension skill for Amazon Alexa

What you can ask Alexa about your Smart Pension

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Contact us

How to contact Smart Pension employee support

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Making a complaint

How to complain if you’re unhappy with the service you’ve received

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Written by Smart Pension Support
Updated over a week ago