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Employee support

Help for employees who have been enrolled into a Smart Pension scheme

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28 articles in this collection
Written by Smart Pension Support and Alexandra Whitehead

Your 2021 annual pension statement

Frequently asked questions about your 2021 annual pension statement.
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Written by Smart Pension Support
Updated this week

Your 2020 annual pension statement

Frequently asked questions about your 2020 annual pension statement.
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Written by Smart Pension Support
Updated this week

How will coronavirus (COVID-19) affect your pension savings?

Global financial markets are currently volatile because of fears about the spread of coronavirus.
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Written by Smart Pension Support
Updated this week
Signing in to your account

How do I sign in?

How to sign in to your Smart Pension account when you're an employee
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Written by Smart Pension Support
Updated this week

Signing in to your account for the first time

How to activate your account and sign in to Smart Pension for the first time
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Written by Smart Pension Support
Updated this week

I can't remember my account name

You need your account name to sign in to your Smart Pension account. Here's where you can find it
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Written by Smart Pension Support
Updated this week
About your pension

Your retirement income calculator

Frequently asked questions about the retirement income calculator
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Written by Smart Pension Support
Updated this week

Your 2019 annual pension statement

Frequently asked questions about the 2019 annual pension statement.
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Written by Smart Pension Support
Updated this week

Can I choose where my pension savings are invested?

How to manage your investments with Smart Pension.
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Written by Smart Pension Support
Updated this week

How much will my pension be worth when I retire?

Get an idea of what your retirement income might be.
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Written by Smart Pension Support
Updated this week

What happens if I pass away before I retire?

About your expression of wish, and how we deal with your pension in the event of your death
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Written by Smart Pension Support
Updated this week

Accessing your pension savings

How you could use your pension savings to receive a retirement income when you reach 55 years old
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Written by Smart Pension Support
Updated this week

Our member guide

This guide for all scheme members who'd like to learn to more about their pension savings
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Written by Smart Pension Support
Updated this week
Your contributions

Boost your pension savings by making a one-off pension contribution

Information in this article has been prepared to reflect the relevant legislation and the general procedures in place as at November 2021.
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Written by Alexandra Whitehead
Updated this week

Change how much you pay into your pension

Increase or decrease your contribution percentage, or make a one-off payment to your pension
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Written by Smart Pension Support
Updated this week

Where can I see contributions to my pension?

See what has been and will be paid into your pension pot
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Written by Smart Pension Support
Updated this week
Opting in or out

Why was I automatically enrolled into a workplace pension?

Why you were automatically enrolled, and what to consider if you're thinking about opting out of the scheme
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Written by Smart Pension Support
Updated this week

How to join your pension scheme

How to opt in to or rejoin a Smart Pension scheme
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Written by Smart Pension Support
Updated this week

Leaving your pension scheme if you've been automatically enrolled

How to opt out or cease membership of the scheme, and what happens when you do.
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Written by Smart Pension Support
Updated this week

Leaving your job

What happens to your Smart Pension savings if you leave your job
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Written by Smart Pension Support
Updated this week

Now I've opted out, how are my contributions refunded?

How refunds work when you opt out of the scheme
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Written by Smart Pension Support
Updated this week

Moving your pension from another provider to Smart Pension

How to transfer a pension to us, and what to expect when you do
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Written by Smart Pension Support
Updated this week

Moving your pension from Smart to another provider

How to transfer a pension out of Smart, and what to expect when you do
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Written by Smart Pension Support
Updated this week
Help with Smart Pension

Edit your details

Change your password and your personal information
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Written by Smart Pension Support
Updated this week

Letters and communications

Learn how to read your inbox
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Written by Smart Pension Support
Updated this week

Using the Smart Pension skill for Amazon Alexa

What you can ask Alexa about your Smart Pension
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Written by Smart Pension Support
Updated this week

Contact us

How to contact Smart Pension employee support
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Written by Smart Pension Support
Updated this week

Making a complaint

How to complain if you’re unhappy with the service you’ve received
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Written by Smart Pension Support
Updated this week