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Employee support

Employee support

Help for employees who have been enrolled into a Smart Pension scheme

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25 articles in this collection
Written by Smart Pension Support and Smart Pension Employee Support

How will coronavirus (COVID-19) affect your pension savings?

Global financial markets are currently volatile because of fears about the spread of coronavirus.
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Written by Smart Pension Support
Updated over a week ago
Signing in to your account

How do I sign in?

How to sign in to your Smart Pension account when you're an employee
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Written by Smart Pension Employee Support
Updated over a week ago

Signing in to your account for the first time

How to activate your account and sign in to Smart Pension for the first time
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Written by Smart Pension Employee Support
Updated over a week ago

I can't remember my account name

You need your account name to sign in to your Smart Pension account. Here's where you can find it
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Written by Smart Pension Employee Support
Updated over a week ago
About your pension

Your 2019 annual pension statement

Frequently asked questions about the 2019 annual pension statement.
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Written by Smart Pension Support
Updated over a week ago

Can I choose where my pension savings are invested?

How to manage your investments with Smart Pension.
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Written by Smart Pension Employee Support
Updated over a week ago

How much will my pension be worth when I retire?

Get an idea of what your retirement income might be.
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Written by Smart Pension Employee Support
Updated over a week ago

What happens if I pass away before I retire?

About your expression of wish, and how we deal with your pension in the event of your death
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Written by Smart Pension Employee Support
Updated over a week ago

Accessing your pension savings

How you could use your pension savings to receive a retirement income when you reach 55 years old
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Written by Smart Pension Employee Support
Updated this week

About your annual pension statement

FAQs about your annual pension statement
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Written by Smart Pension Employee Support
Updated over a week ago

Our member guide

This guide for all scheme members who'd like to learn to more about their pension savings
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Written by Smart Pension Employee Support
Updated over a week ago
Your contributions

Change how much you pay into your pension

Increase or decrease your contribution percentage, or make a one-off payment to your pension
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Written by Smart Pension Employee Support
Updated over a week ago

Where can I see contributions to my pension?

See what has been and will be paid into your pension pot
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Written by Smart Pension Employee Support
Updated over a week ago
Opting in or out

Why was I automatically enrolled into a workplace pension?

Why you were automatically enrolled, and what to consider if you're thinking about opting out of the scheme
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Written by Smart Pension Employee Support
Updated over a week ago

How to join your pension scheme

How to opt in to or rejoin a Smart Pension scheme
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Written by Smart Pension Employee Support
Updated over a week ago

Leaving your pension scheme if you've been automatically enrolled

How to opt out or cease membership of the scheme, and what happens when you do.
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Written by Smart Pension Employee Support
Updated over a week ago

Leaving your job

What happens to your Smart Pension savings if you leave your job
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Written by Smart Pension Employee Support
Updated over a week ago

Now I've opted out, how are my contributions refunded?

How refunds work when you opt out of the scheme
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Written by Smart Pension Employee Support
Updated over a week ago

Moving your pension from another provider to Smart

How to transfer a pension to us, and what to expect when you do
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Written by Smart Pension Employee Support
Updated yesterday

Moving your pension from Smart to another provider

How to transfer a pension out of Smart, and what to expect when you do
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Written by Smart Pension Employee Support
Updated over a week ago
Help with Smart Pension

Edit your details

Change your password and your personal information
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Written by Smart Pension Employee Support
Updated over a week ago

Letters and communications

Learn how to read your inbox
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Written by Smart Pension Employee Support
Updated over a week ago

Using the Smart Pension skill for Amazon Alexa

What you can ask Alexa about your Smart Pension
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Written by Smart Pension Employee Support
Updated over a week ago

Contact us

How to contact Smart Pension employee support
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Written by Smart Pension Employee Support
Updated over a week ago

Making a complaint

How to complain if you’re unhappy with the service you’ve received
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Written by Smart Pension Employee Support
Updated over a week ago