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Employee support
Help for employees who have been enrolled into a Smart Pension scheme
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30 articles in this collection
Written by
Smart Pension Support
Signing in to your account
How do I sign in?
How to sign in to your Smart Pension account when you're an employee
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Written by
Smart Pension Support
Updated over a week ago
Signing in to your account for the first time
How to activate your account and sign in to Smart Pension for the first time
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Written by
Smart Pension Support
Updated over a week ago
I can't remember my account name
You need your account name to sign in to your Smart Pension account. Here's where you can find it
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Written by
Smart Pension Support
Updated over a week ago
About your pension
Protecting the money you have invested
Security of assets
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Written by
Smart Pension Support
Updated over a week ago
Keep your personal details up to date
Help us to give you all the benefits by making sure that the personal information in your account is up to date.
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Written by
Smart Pension Support
Updated yesterday
Your retirement income calculator
Frequently asked questions about the retirement income calculator
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Written by
Smart Pension Support
Updated over a week ago
Your 2019 annual pension statement
Frequently asked questions about the 2019 annual pension statement.
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Written by
Smart Pension Support
Updated over a week ago
Can I choose where my pension savings are invested?
How to manage your investments with Smart Pension.
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Written by
Smart Pension Support
Updated over a week ago
We’re making changes to our default investment strategy
We’re making your pension even more sustainable
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Written by
Smart Pension Support
Updated over a week ago
How much will my pension be worth when I retire?
Get an idea of what your retirement income might be.
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Written by
Smart Pension Support
Updated over a week ago
What happens if I pass away before I retire?
About your expression of wish, and how we deal with your pension in the event of your death
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Written by
Smart Pension Support
Updated over a week ago
Accessing your pension savings
How you could use your pension savings to receive a retirement income when you reach 55 years old
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Written by
Smart Pension Support
Updated over a week ago
Our member guide
This guide for all scheme members who'd like to learn to more about their pension savings
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Written by
Smart Pension Support
Updated over a week ago
Your contributions
Boost your pension savings by making a one-off pension contribution
Information in this article has been prepared to reflect the relevant legislation and the general procedures in place as at November 2021.
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Written by
Smart Pension Support
Updated over a week ago
Change how much you pay into your pension
Increase or decrease your contribution percentage, or make a one-off payment to your pension
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Written by
Smart Pension Support
Updated over a week ago
Where can I see contributions to my pension?
See what has been and will be paid into your pension pot
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Written by
Smart Pension Support
Updated over a week ago
Opting in or out
Leaving the pension scheme
Leaving the pension scheme within the first month
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Written by
Smart Pension Support
Updated over a week ago
Help guide on P45’s
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Written by
Smart Pension Support
Updated over a week ago
Why was I automatically enrolled into a workplace pension?
Why you were automatically enrolled, and what to consider if you're thinking about opting out of the scheme
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Written by
Smart Pension Support
Updated over a week ago
How to join your pension scheme
How to opt in to or rejoin a Smart Pension scheme
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Written by
Smart Pension Support
Updated over a week ago
Leaving your pension scheme if you've been automatically enrolled
How to opt out or cease membership of the scheme, and what happens when you do.
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Written by
Smart Pension Support
Updated over a week ago
Leaving your job
What happens to your Smart Pension savings if you leave your job
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Written by
Smart Pension Support
Updated over a week ago
Now I've opted out, how are my contributions refunded?
How refunds work when you opt out of the scheme
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Written by
Smart Pension Support
Updated over a week ago
Moving your pension from another provider to Smart Pension
How to transfer a pension to us, and what to expect when you do
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Written by
Smart Pension Support
Updated over a week ago
Moving your pension from Smart Pension to another provider
How to transfer a pension out of Smart Pension, and what to expect when you do
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Written by
Smart Pension Support
Updated over a week ago
Help with Smart Pension
Edit your details
Change your password and your personal information
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Written by
Smart Pension Support
Updated over a week ago
Letters and communications
Learn how to read your inbox
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Written by
Smart Pension Support
Updated over a week ago
Using the Smart Pension skill for Amazon Alexa
What you can ask Alexa about your Smart Pension
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Written by
Smart Pension Support
Updated over a week ago
Contact us
How to contact Smart Pension employee support
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Written by
Smart Pension Support
Updated over a week ago
Making a complaint
How to complain if you’re unhappy with the service you’ve received
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Written by
Smart Pension Support
Updated over a week ago