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Employee support

Help for employees who have been enrolled into a Smart Pension scheme

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30 articles in this collection
Written by Smart Pension Support
Signing in to your account

How do I sign in?

How to sign in to your Smart Pension account when you're an employee
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Written by Smart Pension Support
Updated over a week ago

Signing in to your account for the first time

How to activate your account and sign in to Smart Pension for the first time
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Written by Smart Pension Support
Updated over a week ago

I can't remember my account name

You need your account name to sign in to your Smart Pension account. Here's where you can find it
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Written by Smart Pension Support
Updated over a week ago
About your pension

Protecting the money you have invested

Security of assets
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Written by Smart Pension Support
Updated over a week ago

Keep your personal details up to date

Help us to give you all the benefits by making sure that the personal information in your account is up to date.
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Written by Smart Pension Support
Updated yesterday

Your retirement income calculator

Frequently asked questions about the retirement income calculator
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Written by Smart Pension Support
Updated over a week ago

Your 2019 annual pension statement

Frequently asked questions about the 2019 annual pension statement.
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Written by Smart Pension Support
Updated over a week ago

Can I choose where my pension savings are invested?

How to manage your investments with Smart Pension.
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Written by Smart Pension Support
Updated over a week ago

We’re making changes to our default investment strategy

We’re making your pension even more sustainable
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Written by Smart Pension Support
Updated over a week ago

How much will my pension be worth when I retire?

Get an idea of what your retirement income might be.
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Written by Smart Pension Support
Updated over a week ago

What happens if I pass away before I retire?

About your expression of wish, and how we deal with your pension in the event of your death
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Written by Smart Pension Support
Updated over a week ago

Accessing your pension savings

How you could use your pension savings to receive a retirement income when you reach 55 years old
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Written by Smart Pension Support
Updated over a week ago

Our member guide

This guide for all scheme members who'd like to learn to more about their pension savings
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Written by Smart Pension Support
Updated over a week ago
Your contributions

Boost your pension savings by making a one-off pension contribution

Information in this article has been prepared to reflect the relevant legislation and the general procedures in place as at November 2021.
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Written by Smart Pension Support
Updated over a week ago

Change how much you pay into your pension

Increase or decrease your contribution percentage, or make a one-off payment to your pension
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Written by Smart Pension Support
Updated over a week ago

Where can I see contributions to my pension?

See what has been and will be paid into your pension pot
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Written by Smart Pension Support
Updated over a week ago
Opting in or out

Leaving the pension scheme

Leaving the pension scheme within the first month
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Written by Smart Pension Support
Updated over a week ago

Help guide on P45’s

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Written by Smart Pension Support
Updated over a week ago

Why was I automatically enrolled into a workplace pension?

Why you were automatically enrolled, and what to consider if you're thinking about opting out of the scheme
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Written by Smart Pension Support
Updated over a week ago

How to join your pension scheme

How to opt in to or rejoin a Smart Pension scheme
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Written by Smart Pension Support
Updated over a week ago

Leaving your pension scheme if you've been automatically enrolled

How to opt out or cease membership of the scheme, and what happens when you do.
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Written by Smart Pension Support
Updated over a week ago

Leaving your job

What happens to your Smart Pension savings if you leave your job
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Written by Smart Pension Support
Updated over a week ago

Now I've opted out, how are my contributions refunded?

How refunds work when you opt out of the scheme
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Written by Smart Pension Support
Updated over a week ago

Moving your pension from another provider to Smart Pension

How to transfer a pension to us, and what to expect when you do
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Written by Smart Pension Support
Updated over a week ago

Moving your pension from Smart Pension to another provider

How to transfer a pension out of Smart Pension, and what to expect when you do
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Written by Smart Pension Support
Updated over a week ago
Help with Smart Pension

Edit your details

Change your password and your personal information
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Written by Smart Pension Support
Updated over a week ago

Letters and communications

Learn how to read your inbox
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Written by Smart Pension Support
Updated over a week ago

Using the Smart Pension skill for Amazon Alexa

What you can ask Alexa about your Smart Pension
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Written by Smart Pension Support
Updated over a week ago

Contact us

How to contact Smart Pension employee support
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Written by Smart Pension Support
Updated over a week ago

Making a complaint

How to complain if you’re unhappy with the service you’ve received
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Written by Smart Pension Support
Updated over a week ago